Find quick answers to common questions about orders, shipping, and more...
Frrequently Asked Questions
We accept all major credit cards (Visa, MasterCard, American Express, Discover), Visa Debit and Interac e-transfer.
We take every precaution to ensure your items arrive safely and securely, but we understand accidents happen. Damaged or defective items can be exchanged for an item replacement. We only offer exchanges on a case by case basis and will require photo proof if the item has arrived damaged. Please contact our team by email for further assistance.
All personalized items are final sale.
All digital products are available for download immediately after purchase and therefore are final sale.
Our full Return Policy is available here.
We begin processing orders within 24 hours from the time you placed your order. Processing times are as follows:
For orders without design proof: 2-3 days.For orders with design proof: 5-6 days.
For corporate orders: please contact our team via email for more information.
For all items with a personalized design or personal photo, please indicate it in the comment section of the order and a member from our team will contact you.
We ship all parcels via UPS and Fed Ex.
We offer delivery service via private courier for the Montreal and surrounding areas.
We also offer free local pickup in Montreal and Laval. We will send you an email notifying you when your order is ready for pickup. All instructions, including pickup location address, will be provided via email.
Please send us an email detailing which items you would like to add to your order along with your order number. We will try our best to catch your order before it is processed. A member from our team will contact you with further information.